FD Tennis

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FD Tennis Policies

Invoicing

  • All families will receive an invoice before the commencement of the term (No later than the start of week 2 of the Holidays in Term 1, Term 2 & Term 3 Holiday periods. No later than 2 weeks before the commencement of Term 1 each year) 
  • If a player joins the program once the term has begun, they will receive an invoice once their place is confirmed (For Hot Shots players, Junior Squad Players and Adult Group Lessons who conducted a trial, this will be after their place is confirmed after their trial)

Direct Debit

  • Every client who signs up using the Term Group Lessons or Private Lesson tab on the website will be asked to immediately sign up for our direct debit process.
  • Anyone who signs up to the Free Group Trial Tab, Mel will need to confirm their ongoing attendance after the trial. After that, Clare will send them the Direct Debit Link when the invoice is created 
  • If a family does not want to go on Direct Debit they have the option of paying the invoice in full within the 7-day terms
  • Direct debit is withdrawn from our client’s accounts every fortnight with the first payment coming out in week 2 of each term

Credits (Hot Shots Lessons)

  • As of Jan 29th 2024 (Day 1 of Term 1), credits will be issued for the following reasons:
  • Long term Injury or illness where there is no opportunity to attend a make-up during that Term
  • Washout or Heat out that occurs in the last week of term (leaving no time to attend a make-up)
  • A Family emergency that occurs in the last week of term (leaving no time to attend a makeup)

Credits (Junior Squad Lessons & Adult Group Lessons)

  • As of Jan 29th 2024 (Day 1 of Term 1), credits will be issued for the following reasons:
  • Long term Injury or illness where there is no opportunity to attend a make-up during that Term
  • Washout or Heat out where a coach isn’t able to conduct a make-up during the term due to no extra court availability or when a coach has to make up the lesson in the school holidays and the client is away on holiday and can’t attend
  • A Family emergency that occurs in the last week of term (leaving no time to attend a makeup)

Credits (Private Lessons)

  • As of Jan 29th 2024 (Day 1 of Term 1), credits will be issued for the following reasons:
  • Long term Injury or illness where there is no opportunity to attend a make-up during that Term
  • Washout or Heat out where a coach isn’t able to conduct a make-up during the term due to no extra court availability or when a coach has to make up the lesson in the school holidays and the client is away on holiday and can’t attend
  • A Family emergency occurs in the last week of term and the client is not able to attend a make-up in the holiday period

Make-Up Lessons (Hot Shots Lessons)

  • If a child misses a Hot Shots Lesson for the following reasons: Injury, Illness, Washout/Heatout or Family Emergency and communicates with their coach that they will miss their upcoming lesson, they will be instructed to email Mel to arrange a make-up lesson at an alternate time during the term. If a family fail to contact Mel they WILL NOT get a credit for that missed class. If that family fail to attend their scheduled make-up, they also lose that lesson

Make Up Lessons (Junior Squad Lessons & Adult Group Lessons)

  • If a player misses a Junior Squad Lesson or Adult Group Lesson for the following reasons: Injury, Illness, Washout/Heatout or Family Emergency and communicates with their coach that they will miss their upcoming lesson, they will be entitled to a make-up lesson. The coach will aim to reschedule the lesson during that term or in the following school holidays or suggest to the player to attend a similar standard group during that term. If a family fail to contact Mel they WILL NOT get a credit for that missed class. If that family fail to attend their scheduled make-up, they also lose that lesson

Make-Up Lessons (Private Lessons)

  • If a player misses a Private Lesson for the following reasons: Injury, Illness, Washout/Heatout or Family Emergency and communicates with their coach (no later than 3 Hours before their scheduled lesson) that they will miss their upcoming lesson, they will be entitled to a make-up lesson. The coach will aim to reschedule the lesson during that term or in the following school holidays. If a player does not attend their scheduled make-up, they also lose that lesson

Free Trials

  • We offer one free trial for the following lessons: Hot Shots, Junior Squads, Performance Pathway Program, Adult Group Lessons and Women’s Group Lessons
  • Free Trials are NOT available for Private Lessons. If a player wants to trial a private lesson they must pay for it.

Player withdrawals during Term time

  • If a player withdraws from their lesson during the term (without giving notice at the beginning of the term to Mel admin@fdtennis.com.au) they will be required to pay an early termination fee of 2 lessons

Players who miss Private Lessons more than twice in a term for a reason other than a make-up reason

  • A player who misses more than 2 Private lessons in one term will be given a warning that a third cancellation will result in no more make-up lessons being offered. If a player misses a class for a “make-up” reason this policy does not count.
  • All players and families will be notified of this policy before beginning their lessons with FD Tennis and an email reminder will be sent each term

Term time Holidays and Late starters

  • A player or their family must give the company a minimum of two weeks’ notice if they are going on holiday during the term. This allows our coaches to rearrange their schedule to fill the gap if it’s a private lesson. The lessons missed will be credited for the following term or if possible, made up by the coach during the same term. In terms of a player missing a group lesson and has notified our team in the allocated time, they will be offered a make-up in a similar level group at another point in the term. Credits will only be given to group attendees who go on holiday in the last 3 weeks of the term. 
  • If a player is going to miss more than the first two weeks of the term, they must notify the coach at least one week before the term begins and pay for every week they are away longer than weeks one and two to reserve their spot. Failure to notify the coach will result in the player losing their place in the program.

CLASS RATIOS

Hot Shots Class Ratios are 1:4 for Launch Pad and Red Stage Classes, 1:6 for Orange and Green Stage Classes. Squad Classes are 1:8 on two courts. Adult Coaching, Women’s Coaching and FitBit Cardio Classes are capped at a ratio of 1 coach to 8 students.