FD Tennis Policies
FD Tennis Invoicing, Direct Debit, Free Trials, Make-Up & Cancellation and Holiday Policies
Invoicing
All families will receive an invoice before the commencement of the term (No later than the start of week 2 of the Holidays in Term 1, Term 2 & Term 3 Holiday periods. No later than 2 weeks before the commencement of Term 1 each year)
If a player joins the program once the term has begun, they will receive an invoice once their place is confirmed (For Hot Shots players, Junior Squad Players and Adult Group Lessons who conducted a trial, this will be after their place is confirmed after their trial)
Direct Debit
Every client who signs up using the Term Group Lessons or Private Lesson tab on the website will be asked to immediately sign up for our direct debit process.
Anyone who signs up to the Free Group Trial Tab, Mel will need to confirm their ongoing attendance after the trial. After that, Clare will send them the Direct Debit Link when the invoice is created
If a family does not want to go on Direct Debit they have the option of paying the invoice in full within the 7-day terms
Direct debit is withdrawn from our client’s accounts every fortnight with the first payment coming out in week 2 of each term
Free Trials
We offer one free trial for the following lessons: Hot Shots, Junior Squads, Performance Pathway Program
Free Trials are NOT available for Adult group lessons (including cardio), women’s group lessons or private lessons. If a player wants to trial a private lesson or an adult group lesson they must pay for it.
Make-Up & Cancellation Policies
Make-up lessons are offered for classes missed due to the following reasons:
- Illness
- Injury
- School Camp
- Family Emergency
To be eligible for a make-up lesson, you must contact your coach before our cut-off times which are:
- AM Lessons: 7pm on the night prior
- PM Lessons: 10am on the day of the lesson
We offer up to 1 make-up lessons per term per player for all group, squad and private lessons when sufficient notice is given to the coach.
*If a player attends multiple lessons per week, they are entitled to 1 make-up lessons per term per lesson as long as the missed lesson falls under one of the make-up lesson reasons and they have given the coach sufficient notice that the class will be missed.
To notify FD Tennis of a missed lesson, please contact the coach or Mel admin@fdtennis.com.au before the above cut-off times. To arrange a make-up lesson for a squad or group lesson, please contact Mel admin@fdtennis.com.au to arrange a suitable class. You will be given numerous options during the current term. If you are owed a make-up lesson for a missed private lesson that qualifies, your coach will be in touch to arrange a suitable replacement date and time. Make-up lessons cannot be carried on to the next term for Group, Squad or Private Lessons.
Please note, if your coach cannot make your lesson, we will arrange a fill-in coach to maintain continuity in your learning. We will not offer make-up lessons or credits in this instance.
All lessons that have been washed out or a heat out has been called, please contact FD Tennis at admin@fdtennis.com.au to arrange a suitable replacement class.
If a family member has a long-term illness or injury, please contact Mel admin@fdtennis.com.au
Term Time Holidays/school camp
A player or their family must give the company a minimum of three weeks’ notice if they are going on holiday or on school camp during the term. This allows our coaches to rearrange their schedule to fill the gap if it’s a private lesson. In terms of a player missing a group lesson and has notified our team in the allocated time, they will be offered a make-up in a similar level group at another point in the term. We offer no more than 2 make-up lessons per term per player for all group and squad lessons when sufficient notice is given to the coach.
Make-Up & Cancellation FAQ’s
Scenario 1: My child has been picked up after school and isn’t feeling well, can we get a makeup or credit?
Answer: In the instance where a child is picked up after school and isn’t feeling well, unfortunately, the notice period for a make-up lesson is considered too late
Scenario 2: My child has missed a lesson due to the weather (heat out/wash out), can we get a makeup lesson?
Answer: If your child misses a lesson due to weather, please get in touch at admin@fdtennis.com.au so we can provide options for a makeup lesson either during the term or during the school holidays.
Scenario 3: It has been raining or there is extreme heat, is the lesson still going ahead?
Answer: When uncertain about whether a session will proceed due to the rain/heat, no communication from the coach (i.e. a text message) indicates the lesson will continue as scheduled. If you receive a text message from the coach informing you that the lesson has been cancelled due to a wash out/heat out, please get in touch as admin@fdtennis.com.au to arrange a makeup lesson.
Scenario 4: Can my makeup lesson be carried over to the following term or credited to the next term’s invoice?
Answer: Makeup lessons cannot be carried over to the following term or credited.
Scenario 5: My child has a school performance on this and cannot attend their class. Can I please receive a make-up lesson?
Answer: We only offer a make-up lesson for a school camp and this is only once a year per child. This is the only school event that qualifies for a make-up lesson.
Scenario 6: My child has sustained a significant injury (i.e broken their leg) or has a long-term illness (defined as longer than 2 weeks absence), can we get credit for these missed lessons?
Answer: For situations where a child sustains a significant injury or has a long-term illness, credits can be arranged based on extenuating circumstances or prolonged recovery periods. Please discuss this with admin@fdtennis.com.au
Scenario 7: My family is going overseas for an extended period and we have given FD Tennis at least two weeks’ notice, can these lessons be credited to the next term’s invoice?
Answer: If you’ve planned an absence and informed FD Tennis of this before the term commencement, arrangements can be made for makeup lessons throughout the term (or during the school holidays). Please contact admin@fdtennis.com.au to organise these leave arrangements. Only a maximum of 2 makeups will be allowed and credits (in the following term’s invoice) will only be given in extenuating circumstances and on a case-by-case basis.
Scenario 8: My child attends a group lesson on a Monday and also on a Wednesday each week during term time. What is the total number of make-up lessons my child is able to access each term if they miss a class for the appropriate make-up reason and I give the coach sufficient notice?
Answer: Your family member is entitled to 4 make-up lessons (2 per class per term) provided they miss a lesson for the appropriate make-up reason and that coach is informed in sufficient time.
Player withdrawals during Term time
If a player withdraws from their lesson during the term (without giving notice at the beginning of the term to Mel admin@fdtennis.com.au) they will be required to pay an early termination fee of 2 lessons