Coaching Policy
EXTREME WEATHER
In the event of a washout or Heat Out (36 + degrees), coaching classes will be run indoors for all Hot Shots Classes at all venues. Our Indoor program focuses on Motor Skill Development incorporating Movement, Coordination and Agility exercises. Squad, Private and Adult Classes will be made up on court and your coach will communicate this directly to your group.
MISSED CLASSES
Classes missed due to injury or illness only will be compensated by a lesson in a similar class throughout the term. These classes are for two per term. Long term injury or illness will be dealt with individually. Classes WILL NOT be made up for CAMPS, HOLIDAYS OR NON ATTENDANCE.
PRIVATE LESSONS
All Private or Semi-Private Lessons will be billed directly via invoice. Private or Semi-Private Lessons can also be paid for week by week or in blocks of 10. A 10% discount applies if you purchase 10 lessons in advance.
A minimum 2 Hours notice applies to all Private Lesson cancellations. Make up lessons will be offered if this is adhered to. No make up lesson will be offered for cancellations inside this time frame.
Failure to turn up for a Private Lesson (without any notification) will incur the FULL Lesson charge and NO make up lessons or Refunds will be offered.
You are paying for the coach’s time and court hire, therefore it is the students responsibility to communicate with the coach if they are unavailable to make the lesson.
CLASS RATIOS
Hot Shots Class Ratios are 1:4 for Launch Pad and Red Stage Classes, 1:6 for Orange and Green Stage Classes. Squad Classes are 1:8 on two courts. Adult Coaching, Women’s Coaching and FitBit Cardio Classes are capped at a ratio of 1 coach to 8 students.